Questions? Find your answer here.

No. The Render preview uses temporary SQLite storage and is for fictional demo data only. Durable storage, backups and production readiness must come first.

Yes. They are independent starting products. A business could later add the other capability without buying a separately marketed Complete package. Billing is not live.

The pilot supports private, visit-specific links, care diary updates, selected photos and owner replies. Messages use periodic refresh and should not be used for emergencies.

Yes. Each boarding or grooming visit gets its own editable consent with conditional pet-specific clauses and handwritten signature. A signed historical version is preserved.

The pilot supports merchant templates and individual visit supplements. Once signed, the original content remains archived; material changes require reissue and a new signature.

Yes in the pilot: looks, coat length and relevant details, plus reference photos. Customers can no longer alter the style once the appointment has checked in.

Not yet. Camera integration is on the roadmap, subject to per-pet access, shared-space privacy, audit and vendor security review.

The web pilot has English and Simplified Chinese. The WeChat Mini Program is still a development scaffold, not a published product.

No, not in the current preview. Public booking, online payments and subscription billing are planned.

Public subscription prices have not been announced. The pricing page describes the two-product structure only.

A staff attention queue is available in the pilot, but automatic outbound email/SMS/WeChat notifications are not connected yet.

No. The preview has versioned signature records but lacks durable encrypted production storage and validated identity verification. Use synthetic data only.

Yes, that is the planned product structure. Start with one core product and add the other later while retaining the same pet records. Paid add-on billing is not live.

That is the intended modular model. You do not need a separate Complete package. The commercial add-on is not available yet.

The pilot associates pets with a household owner record. Multiple separately authorised family logins are not yet a finished feature.

Yes in the pilot: diet, medication and handling notes belong to the individual pet. Clinical instructions still need staff verification.

The pilot checks organisation-level overnight capacity. Detailed room or kennel assignment is not a production-ready function.

The demo checks stay dates against capacity and existing bookings. Room-level inventory and production concurrency testing remain outstanding.

The pilot includes a daily operations and attention queue for arrivals, overdue tasks and missing consent.

No. Current public slots and enquiries are illustrative only; they do not create a verified paid or confirmed booking.

The public grooming examples are illustrative, not real-time production availability. Live booking and stock controls are planned.

Yes in the pilot. Staff availability and appointment allocation are part of the Grooming resource planner.

The grooming pilot includes resources and conflict checks to account for equipment capacity alongside groomer time.

Yes in the pilot. Service durations and cleanup buffers are considered during salon scheduling.

The Grooming pilot supports pet-specific service rates alongside the regular service menu.

The pilot offers reference photos and coat, face, ear and tail preferences. Preview media storage is not approved for real clients.

Yes in the pilot. Supported stage records can show preparation, bathing, drying and styling progress.

The preview records a private rebooking request. It does not automatically reserve a confirmed time or send a reminder.

The pilot has selected photo and care-note sharing by visit. External notification delivery and durable media storage are not yet live.

Owners can reply within a private visit conversation in the pilot. It refreshes periodically and is not an emergency hotline.

Not yet. Outbound SMS, email and WeChat notifications are planned integrations, not active delivery channels.

Staff-only notes are excluded from the pilot's authorised owner view. A production privacy audit is still required.

No. Camera integration is planned and must address room-by-room authorisation, other pets' privacy and secure video delivery.

The pilot issues a separate consent for each service visit, with templates and individual pet-related clauses.

No. The preview captures signed versions and hand-drawn signatures but does not provide complete production-grade identity verification.

Advanced cross-location controls and consolidated reporting remain planned. The pilot currently separates individual organisations.

The web pilot includes English and Simplified Chinese interfaces and public product pages. Language parity should be tested for each workflow.

There is a development scaffold for a Mini Program; an approved public production Mini Program is not available yet.

Not yet. A production bulk-import and reconciliation tool has not launched. Use the migration checklist to prepare records first.

No production payment processing or subscription checkout is enabled in this preview.

Published subscription rates have not been announced. The pricing page explains the product structure, not a binding quote.

An introductory trial is under consideration, but no commercial trial or official terms have been activated.

No. The current free pilot uses temporary SQLite storage and lacks a fully tested production data and backup setup. Use fictional records only.

The current free preview has no durable database disk. Demo edits and sample data can disappear after restart or deployment.

Use synthetic test records; plan verified contacts, private media, secure database storage, backups, access roles and deletion/retention procedures first.

Yes. Staff can register preferred dates and a groomer, search tentative slots against hours, staff and selected equipment, then confirm and create a booking after customer contact. Automatic alerts and gap filling are not live.